Privacy policy

We collect information from you when you:
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Communicate with us by post, phone or email us directly.
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Use our website, for example, when you contact us about goods and services or complete our contact form.
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We automatically collect some information about your visit to our website using Google Analytics, none of this information personally identifies you.

The information we may collect from you can include:
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Identity data - your first and last name and job title.
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Contact information - billing address, delivery address, email address and telephone numbers.
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Project data - information relevant to the project we are working on for you.
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Transaction data - including details about payments to and from you.
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Usage and technical data - Including information about how you use and interact with our website, collected by Google Analytics. If you use the contact form on our website, your Internet Protocol (IP) address is logged automatically. However, all IP addresses and server logs are anonymised.

We will only use your personal information when we are legally permitted to do so. We may use your personal information for the following purposes:
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To provide you with information, goods and services that you have requested.
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To maintain contact and communication with you during the course of a potential or new project.

To process and deliver your order.

To send statements and invoices to you, and collect payments from you.

To maintain our own internal records and accounts.
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To monitor and improve our website using the information collected by cookies with your consent.
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To comply with any legal or regulatory obligations.

We will not share, sell or distribute your personal information to third parties for marketing purposes.
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We may disclose your personal information to our insurers and/or professional advisers where necessary for the purposes of obtaining and maintaining insurance coverage, obtaining professional advice and managing legal disputes.
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We will disclose your personal information if required to do so by law.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect from you. Any data stored will always be password protected and/or protected by encryption.

All data transmitted between this website and your web browser is encrypted with an SSL certificate and delivered over HTTPS, so your data is safe and secure. You should see a padlock icon in your browser to confirm this.

Paper records are stored in a locked filing cabinet.

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:
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Your right of access -  You have the right to ask for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal information.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your information.

Your right to object to processing - You have the right to object to us processing your information.
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Your right to data portability - You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you.  

You can see more about these rights HERE

You also have the right to complain to the ICO https://ico.org.uk if you feel there is a problem with the way we are handling your data. We would  be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Our website uses cookies. Cookies are small text files containing a string of characters that can be placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

To find out more about cookies click HERE and HERE

The cookies we use relate to Google Analytics and any strictly necessary cookies essential to using our website and its features.

Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to track user interaction. We use this data generated by cookies to determine the number of people using our site, to understand how they find and use our web pages, to see their journey through the website and measure the duration of their visit. The data gathered cannot be used to identify an individual.

To help protect your privacy further the Google Analytics tracking code for this website, has been set to anonymise your IP address. More information about Google’s IP address anonymisation can be found HERE
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For further information on Google Analytics use of cookies please click HERE

Google Analytics can be disabled across all websites HERE

Where we provide links to other websites, this privacy notice does not cover how that organisation processes personal information. You should read the privacy notices on the other websites you visit.

Our website is not meant for the use of children under the age of sixteen. We ask that children do not provide personal information through our website. If we become aware that we have collected personal information from a child under the age of sixteen, then we will delete that information from my records.

If you have questions about this privacy notice, please call us on 01226 761188 or contact us via our email address info@oxspring.com

This privacy notice was last reviewed in August 2023 and is subject to change from time to time.