support | Oxspring Network Solutions Limited

Support Contracts

We can offer a range of pre-pay support contracts for Cisco, Linux and Microsoft products, whereby you can buy consultancy time up-front and call it off as and when you need it. Our rates are very competitive, and we can do most things by secure remote access, so you don't have to pay call-out charges.

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Bespoke Training Courses

We offer individually tailored training for Cisco and Linux administrators. All courses have a high practical content, and are on a one-to-one or small-group basis so you are assured of individual attention from the trainers. The pace and content is entirely flexible, and we are happy to encompass company-specific issues to ensure you get maximum benefit from the course.

FREE consultancy days offer

We have a limited number of FREE consultancy days available each month. They are typically offered to prospective customers with a serious networking project or an ongoing support requirement who would like to try us out. The scope of work is agreed in advance by both parties.

Wireless Surveys

For larger wireless projects we offer a pre-sales site survey to ascertain which combination of access points, bridges and antennae give the best coverage. The results can form the basis of an invitation to tender. There is normally a charge for this service.

Upgrading from Windows 2K/NT?

As a Microsoft registered Partner we can help you migrate painlessly to new Microsoft products from end-of-life versions. The newer products have lots of extra features that can improve the way you work.

Subcontract Services

We provide specialist sub-contract services for a number of IT services companies who prefer to outsource (typically Cisco and Linux) support to us. Such arrangements can be visible or transparent to the end-user.

Linux Expertise

We have extensive Linux skills in-house and can tackle most Linux-based projects. We also provide support for various Linux solutions, including for example, file servers, web servers, mail servers and firewalls. We offer a wide range of custom-build appliances.

Got a Cisco technical problem?

Give us a call; our engineers may be able to help. We have lots of experience with all types of Cisco kit. Our rates are competitive, and if possible we'll try to give you a fixed price quote at the outset.

Cisco Hardware Support

Cisco SMARTnet® services are designed to extend and enhance the operational lifetime of Cisco networking devices, minimising network downtime. Cisco SMARTnet services ensure a fast and efficient replacement for any hardware problems and Cisco SMARTnet onsite provides the added assurance of a trained field engineer who installs replacement parts onsite.