Our website uses cookies to improve user experience, analyse website traffic and assist in our marketing efforts. By clicking “Accept”, you agree to the storing of cookies on your device. View our Privacy policy for more information. You can change your preferences at any time.


Expert Support for your Network Infrastructure when you need it
Close up of technical support staff Working in office. Blue tinted image in white circle.Close up of technical support staff Working in office. Blue tinted image in white circle.

We offer technical support services to help you make the most of your network. Our support services are designed to assist you in operating and optimising your system throughout its lifespan, so that you can maximise the return on your technology investment.

Technical support engineer wearing hard hat and reflective vest and holding laptop inside server room.

As your support partner we aim to provide a level of continuity and personalised service that you won't find elsewhere. Our engineers will get to know your in-house IT team and become familiar with your systems, such that you can treat us as an extension of your own IT department.

Orange icon on circular white background communicating Technical Support.

Our technical support is offered with a choice of charging models to suit different client requirements

Project fee

We charge you a fixed fee to carry out a specific project subject to an agreed scope of works. For example, you need help setting up a new office.

Block time

With a block time agreement you buy an amount of support time up-front and call it off as you need it, topping up as necessary.

Shared support

Fixed price, payable monthly, quarterly or annually to suit, with unmetered access to our support team during the term. We provide specialist support to your own IT team who retain admin privileges to make configuration changes. Proactive monitoring is available as an extra cost option.

Managed service

As shared support but all all configuration changes must come through our support team. Enhanced SLA and proactive monitoring are included.

Managed Detection & Response

Our Managed Detection and Response (MDR) service provides 24/7 threat monitoring, detection, and response services to protect your organisation from cyber threats. We use state-of-the-art technology to monitor your network and systems, detect potential threats, and neutralise them as quickly as possible.

We are committed to providing high-quality support services to help you get the most out of your network infrastructure.

We constantly monitor ticket outcomes and customer satisfaction along multiple dimensions to ensure we're providing a first class support service.

If you would like to know more, please get in touch to discuss your support needs

Technical support for existing customers

Please click on the link below when directed to do so by a member of our Tech support team.
Orange arrow icon for back to top link.