Support
We offer technical support services to help you make the most of your network. Our support services are designed to assist you in operating and optimising your system throughout its lifespan, so that you can maximise the return on your technology investment.
As your support partner we aim to provide a level of continuity and personalised service that you won't find elsewhere. Our engineers will get to know your in-house IT team and become familiar with your systems, such that you can treat us as an extension of your own IT department.
Our technical support is offered with a choice of charging models to suit different client requirements
Project fee
We charge you a fixed fee to carry out a specific project subject to an agreed scope of works. For example, you need help setting up a new office.
Block time
With a block time agreement you buy an amount of support time up-front and call it off as you need it, topping up as necessary.
Shared support
Fixed price, payable monthly, quarterly or annually to suit, with unmetered access to our support team during the term. We provide specialist support to your own IT team who retain admin privileges to make configuration changes. Proactive monitoring is available as an extra cost option.
Managed service
As shared support but all all configuration changes must come through our support team. Enhanced SLA and proactive monitoring are included.
SIEM service
Our security information and event management (SIEM) service is designed to help you identify and respond to potential security threats in realtime. We will monitor your network for suspicious activity and alert you if any potential threats are detected. Our SIEM service is available as an add-on to our other support models, or as a standalone service.
We are committed to providing high-quality support services to help you get the most out of your network infrastructure.
We constantly monitor ticket outcomes and customer satisfaction along multiple dimensions to ensure we're providing a first class support service.
Technical support for existing customers
