Large Distribution Centre (confidential)
Improving warehouse Wi‑Fi reliability & roaming
Wireless survey + remediation
The problem (what warehouse teams experience)
Warehouses are one of the hardest environments to make Wi‑Fi dependable—especially when people, scanners, trucks, or AGVs are moving. The symptoms are usually consistent: handheld scanners drop sessions mid‑pick, voice devices glitch or disconnect, and “dead zones” appear in aisles that were previously fine. Often the Wi‑Fi looks acceptable when someone stands still, but fails at the exact moment roaming and handoff matter. The result is lost time, workarounds, repeated support tickets, and operational frustration.
This project began after a large distribution centre invested in a Cisco Wi‑Fi refresh in 2022. Coverage looked fine on paper, but day‑to‑day operations still saw drops during movement — the classic pattern where Wi‑Fi works when you stand still, then falls apart at the moment roaming and handoff matters.
The customer found us via the Cisco Partner Locator and asked for a second set of eyes. The brief wasn’t “rip and replace” — it was to make the existing environment reliable, and to evidence what needed to change (and what didn’t).
What “good” looks like (outcomes)
- Fewer disconnects and “sticky client” incidents during movement
- Reliable performance in high‑bay aisles and problem zones
- Reduced Wi‑Fi-related support tickets and operational delays
- Clear before/after validation rather than anecdotal “it feels better”
- Evidence of improvement via before/after validation (survey + targeted roaming tests)
Risk & Challenges
- Minimising disruption during trading/shift patterns
- Mixed client estate (older scanners + newer handhelds)
- Changes in RF environment as racking/stock moves
- Safety/compliance constraints for working at height / in live areas
