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Warehouse manager using a tablet to check inventory in a warehouse
Mar
2025
iStockphoto LP (Getty Images)

Large Distribution Centre (confidential)

Improving warehouse Wi‑Fi reliability & roaming

Wireless survey + remediation

The problem (what warehouse teams experience)

Warehouses are one of the hardest environments to make Wi‑Fi dependable—especially when people, scanners, trucks, or AGVs are moving. The symptoms are usually consistent: handheld scanners drop sessions mid‑pick, voice devices glitch or disconnect, and “dead zones” appear in aisles that were previously fine. Often the Wi‑Fi looks acceptable when someone stands still, but fails at the exact moment roaming and handoff matter. The result is lost time, workarounds, repeated support tickets, and operational frustration.

This project began after a large distribution centre invested in a Cisco Wi‑Fi refresh in 2022. Coverage looked fine on paper, but day‑to‑day operations still saw drops during movement — the classic pattern where Wi‑Fi works when you stand still, then falls apart at the moment roaming and handoff matters.

The customer found us via the Cisco Partner Locator and asked for a second set of eyes. The brief wasn’t “rip and replace” — it was to make the existing environment reliable, and to evidence what needed to change (and what didn’t).

What “good” looks like (outcomes)

  • Fewer disconnects and “sticky client” incidents during movement
  • Reliable performance in high‑bay aisles and problem zones
  • Reduced Wi‑Fi-related support tickets and operational delays
  • Clear before/after validation rather than anecdotal “it feels better”
  • Evidence of improvement via before/after validation (survey + targeted roaming tests)

Risk & Challenges

  • Minimising disruption during trading/shift patterns
  • Mixed client estate (older scanners + newer handhelds)
  • Changes in RF environment as racking/stock moves
  • Safety/compliance constraints for working at height / in live areas

Our approach (reliability first, not just coverage)

We improve warehouse Wi‑Fi reliability by treating roaming performance as an end‑to‑end outcome: RF design, client behaviour, and WLAN configuration all have to align. We begin by measuring what’s happening (not guessing), then design for the realities of high‑bay racking, reflections, changing stock profiles, and mixed device types. From there we tune, validate and document the environment so devices roam predictably - reducing drops, improving continuity, and making performance consistent across aisles and zones. Where it helps, we also put ongoing monitoring in place so issues are detected early and improvements are evidenced over time.

As a Cisco Preferred Networking Partner, our Cisco‑certified engineers can review deployments against Cisco best practice and real‑world warehouse constraints. Where replacement is genuinely required, we’ll say so — but we start by validating what can be improved with the existing estate.

We carried out an on‑site wireless survey, using Hamina to model and visualise the space and professional survey tooling to validate what devices were actually experiencing on the warehouse floor. The findings were typical of “good kit, imperfect implementation”: too many access points creating unnecessary overlap, access points mounted at sub‑optimal heights for high‑bay aisles, and antenna orientation that didn’t match the aisle geometry.

On the configuration side, we identified settings that made roaming less predictable across a mixed client estate. The remediation focused on targeted changes — rationalising the RF design, adjusting placement/orientation where needed, and aligning WLAN configuration to support smoother roaming — so the customer could stabilise performance while retaining the existing Cisco infrastructure.

Deliverables (what the customer actually receives)

  • Wireless survey and findings summary (coverage + roaming risk areas)
  • Remediation plan (prioritised, phased where needed)
  • Configuration alignment and change plan (agreed maintenance windows)
  • Validation results (before/after tests and evidence)
  • Handover documentation and operational recommendation

Proof (resources and examples)

If you have similar challenges around wireless roaming and reliability and you think we may be able to help, please email solutions@oxspring.com or use the 'contact us' link below.

Our client

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Our services

In this project we delivered the following services:

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